1. Transit Times
Estimated transit times vary by route and service level. The following are general guidelines — actual times may vary due to customs clearance, weather, or other factors:
| SERVICE | ROUTE TYPE | ESTIMATED TRANSIT |
|---|---|---|
| Express Air Freight | International | 1–3 business days |
| Standard Air Freight | International | 3–7 business days |
| Ocean FCL | International | 15–45 days |
| Ocean LCL | International | 20–50 days |
| Road Freight | Regional | 2–10 business days |
2. Tracking
All shipments receive a unique tracking number (format: ACL-XXXXX) upon booking confirmation. You can track your shipment in real time at globallogisticservices.org or via status update emails sent to your registered address.
3. Customs & Duties
International shipments may be subject to customs inspection, import duties, and taxes levied by the destination country. These charges are the responsibility of the receiver unless otherwise agreed in writing. We provide customs documentation support but are not responsible for delays caused by customs authorities.
4. Packaging Requirements
- All goods must be properly packaged to withstand normal handling during transit
- Fragile items must be clearly marked and adequately cushioned
- Hazardous materials must comply with IATA (air) or IMDG (sea) regulations
- Palletized cargo must be stable and shrink-wrapped
- We reserve the right to refuse or repackage improperly packed shipments at the client's expense
5. Insurance
Basic cargo coverage is included for all shipments. We strongly recommend declaring the full commercial value of your cargo and arranging additional all-risk cargo insurance for high-value shipments. Contact us for insurance options.
6. Restricted & Regulated Goods
Certain goods require special handling, permits, or prior approval, including but not limited to:
- Pharmaceuticals and medical devices
- Food and agricultural products
- Chemicals and hazardous materials
- Artwork and antiques above declared value thresholds
- Electronics subject to export controls
Contact us before booking shipments involving regulated goods to ensure compliance.
7. Delivery
Delivery is made to the address specified at booking. A signature may be required upon delivery. If the receiver is unavailable, we will attempt redelivery or hold the shipment at the nearest facility. Storage charges may apply after 3 business days of unsuccessful delivery.
8. Delays & Force Majeure
We are not liable for delays caused by circumstances beyond our control, including customs holdups, weather events, port congestion, strikes, civil unrest, or acts of nature. We will keep you informed of any significant delays affecting your shipment.
9. Contact for Shipping Inquiries
Email: info@globallogisticservices.org
Website: globallogisticservices.org
Track your shipment at: globallogisticservices.org/#track-section